Privacy Policy
Last updated: 31 October 2026 · Version 1.1
Redwell (UK) Ltd t/a ClarusDocs | Version 1.1 | 31 October 2026
Redwell (UK) Ltd trading as ClarusDocs (“ClarusDocs”, “we”, “our”, “us”) operates the website at clarusdocs.co.uk (“Website”), which sells digital construction document templates and AI-generated documents. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our Website, make a purchase, or create an account.
We are a company incorporated in England and Wales, company number 06342877, registered office: 7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN. We are the data controller under UK GDPR.
Contact: hello@clarusdocs.co.uk
1. Data We Collect
- Identity Data: Your name or company name, and whether you are a sole trader or a company.
- Contact Data: Email address.
- Financial and Transaction Data: Payment details processed by Stripe. We do not store card numbers. We retain records of purchases for accounting purposes.
- Project Data: Project name, location, activity description, and site conditions you enter when ordering a “built for you” document. This data is used solely to generate your document.
- Company Profile Data: If you create an account: your name or company name, logo, and website URL. If you give us your website, we look for your logo on it.
- Technical Log Data: IP address, browser type, device identifiers, and page visit data collected automatically.
- Download Data: When you download a document we record the date, the order, which file was downloaded, whether you were signed in or used an email link, and the country of access, to protect your documents from misuse. We keep this for as long as we keep the order.
- Password Reset Data: When you ask to reset your password we keep a record of the request, with your email address and IP address stored in coded form, to prevent misuse. We delete it after 90 days.
- Cookie Data: See section 7.
2. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Processing your order and delivering your document | Performance of a contract |
| Sending your document by email and managing your account | Performance of a contract |
| Generating your AI document using the project details you provide | Performance of a contract |
| Processing payment via Stripe | Performance of a contract / Legal obligation |
| Sending order confirmation and support emails | Performance of a contract |
| Maintaining purchase records for accounting and tax purposes | Legal obligation |
| Sending a free download, or a free tool result, that you ask for by email | Legitimate interests |
| Sending occasional marketing emails, if you tick the marketing box on a free tool or download | Consent |
| Improving our Website and document generation quality | Legitimate interests |
| Keeping download records, to protect your documents from misuse | Legitimate interests |
| Recording password reset requests, to prevent misuse | Legitimate interests |
3. Third Party Processors
We share your personal data with the following processors, each bound by data processing agreements. Where processors are outside the UK, we rely on Standard Contractual Clauses under UK GDPR Article 46.
- Stripe Inc (United States) — Payment processing. Processes your payment card details and billing address. PCI DSS Level 1 certified. stripe.com/privacy
- Resend Inc (United States) — Email delivery. Sends your order confirmation, document delivery email, and any support correspondence.
- Supabase Inc (United States (data hosted in EU — Sweden)) — Database and file storage. Stores your account details, order records, generated documents, and company logo.
- Anthropic PBC (United States) — AI document generation. The project details you provide at checkout are sent to Anthropic’s Claude API to generate your document. Anthropic does not use your data to train its models. anthropic.com/privacy
- Vercel Inc (United States) — Website hosting. Processes technical log data including IP addresses in the course of hosting our Website.
4. Data Retention
We retain your data as follows:
- Purchase records and order details — 7 years for accounting and tax compliance.
- Download records — kept with the order (7 years with the purchase record).
- Password reset requests — 90 days.
- Generated documents stored in your account — until you delete them or your account.
- Project details provided at checkout (activity description, site conditions) — kept with your order record so we can re-deliver or regenerate your document, for the same period as purchase records. You can ask us to delete them sooner.
- Account data — until you request deletion.
- Technical log data — 90 days.
5. Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — request correction of inaccurate data.
- Erasure — request deletion of your data where we have no legitimate reason to retain it.
- Restriction — request suspension of processing in certain circumstances.
- Portability — receive your data in a structured format.
- Object — object to processing based on legitimate interests, including direct marketing.
- Withdraw consent — where we rely on consent.
To exercise any right, contact us at hello@clarusdocs.co.uk. We will respond within one calendar month.
6. Marketing
After a purchase we send up to three follow-up emails over two weeks: a discount code for your next order, the pack that goes with the document you bought, and an introduction to ClarusPM, our site management platform. We rely on the “soft opt-in” under the Privacy and Electronic Communications Regulations: you can refuse these when you create your account, every one has an unsubscribe link, and you can opt out at any time by emailing hello@clarusdocs.co.uk. Unsubscribing never affects emails about your orders. We keep a record of which of these emails we sent and whether they were delivered. We will never sell your data to third parties.
Some of our free tools and downloads, such as the F10 checker and the CDM & You fact sheets, have a separate marketing box, which is unticked unless you tick it. If you tick it, we may send you occasional emails about new ClarusDocs documents and offers, based on your consent. We record when you gave it and the wording you agreed to. Every email has an unsubscribe link, and you can withdraw consent at any time by emailing hello@clarusdocs.co.uk. If you don’t tick the box, we only send the email you asked for. We don’t store the figures you enter in the F10 checker.
7. Cookies
We use essential cookies only. The account cookie (cd_session) keeps you logged in and expires after 30 days. We do not use advertising or third-party tracking cookies.
8. Complaints
You may lodge a complaint with the Information Commissioner’s Office at ico.org.uk. Please contact us at hello@clarusdocs.co.uk first so we can address your concerns.
9. Changes
We may update this Privacy Policy. The current version is always at clarusdocs.co.uk/privacy. We will notify account holders of material changes by email.
Redwell (UK) Ltd t/a ClarusDocs
Company No. 06342877 | VAT No. GB 913277234
7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN
hello@clarusdocs.co.uk | clarusdocs.co.uk