ClarusDocs

Refund and Returns Policy

Last updated: October 2026 · Version 1.0

Redwell (UK) Ltd t/a ClarusDocs  |  Version 1.0  |  October 2026

This policy applies to all digital products purchased from ClarusDocs at clarusdocs.co.uk, operated by Redwell (UK) Ltd, company number 06342877.

Digital Products

All products sold by ClarusDocs are digital goods — Word document templates (.docx) or AI-generated documents delivered by download and email. As digital content, different rules apply compared to physical goods.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel a digital content purchase. However, when you complete your purchase you expressly agree to immediate delivery of the digital content and acknowledge that you lose your right to cancel once:

  • You have clicked the download link for a template, or
  • Your “built for you” document has been generated and the download link has been provided.

This is standard practice for digital downloads and is permitted under the Regulations.

When We Will Refund You

We will provide a full refund in the following circumstances only:

  • Technical failure — your document was not delivered due to a fault on our part and we cannot re-deliver it within 24 hours of you reporting the issue.
  • Fundamental defect — the document delivered is so significantly different from what was described that it is entirely unsuitable for its stated purpose, and we cannot correct it.

When We Will Not Refund

We do not offer refunds in the following circumstances:

  • You have downloaded a template and changed your mind.
  • Your “built for you” document has been generated and delivered.
  • The document contains [TO CONFIRM] placeholders — these are disclosed before purchase and are by design.
  • The output quality was affected by inaccurate or incomplete information you provided at checkout.
  • You decide the document does not suit your needs after reviewing it.
  • The document requires editing — all documents require review before use and [TO CONFIRM] sections require completion.

How to Request a Refund

Email hello@clarusdocs.co.uk within 7 days of purchase. Include your order reference number and a clear description of the issue. We will respond within 3 business days.

Approved refunds are processed within 5–10 business days to the original payment method.

Consumer Rights Act 2015

If you are a consumer purchasing for personal use (not in the course of business), you have rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you may be entitled to repair, replacement, or refund. These statutory rights are not affected by this policy.

Questions

Contact us at hello@clarusdocs.co.uk. We aim to respond within one business day.

Redwell (UK) Ltd t/a ClarusDocs
Company No. 06342877 | VAT No. GB 913277234
7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN
hello@clarusdocs.co.uk  |  clarusdocs.co.uk