Terms of Service

Redwell (UK) Ltd t/a ClarusDocs  |  Version 1.0  |  October 2026

These Terms of Service (“Terms”) govern your purchase of digital products and use of the ClarusDocs website at clarusdocs.co.uk (“Website”), operated by Redwell (UK) Ltd trading as ClarusDocs (“ClarusDocs”, “we”, “us”, “our”), a company incorporated in England and Wales with company number 06342877, registered office at 7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN.

By placing an order, creating an account, or using the Website, you agree to these Terms. If you are purchasing on behalf of a company or other legal entity, you confirm you have authority to bind that entity. Please read these Terms carefully before purchase.

1. Our Products

ClarusDocs sells two types of digital product:

• Template downloads — blank Word document (.docx) templates for use in construction projects. Delivered by instant download following payment.
• Built for you documents — completed documents generated using artificial intelligence based on project details you provide. Delivered by email and download link within minutes of payment.

All products are for use in connection with construction projects in the United Kingdom. Products are provided in English and are based on UK law and industry standards.

2. Ordering and Payment

Orders are placed through the Website. By completing the checkout process you make an offer to purchase the selected product. A contract is formed when we confirm your order by email or provide access to the download.

• All prices are shown in pounds sterling (£) exclusive of VAT. VAT at the prevailing rate (currently 20%) will be added at checkout. Redwell (UK) Ltd is VAT registered: GB 913277234.
• Payment is processed securely by Stripe Inc. We do not store your card details.
• You will receive an order confirmation by email. Keep this for your records.
• We reserve the right to refuse or cancel any order at our discretion.

3. Delivery of Digital Products

Template downloads are made available immediately following successful payment via a download link on the confirmation page and by email.

“Built for you” documents are generated using AI following payment. Generation typically takes 2–5 minutes. The completed document is delivered by email to the address provided at checkout and made available via a download link. Download links are valid for 30 days.

If you do not receive your document within 15 minutes of payment, please check your spam folder and then contact us at hello@clarusdocs.co.uk.

4. AI-Generated Documents — Important Disclaimer

ClarusDocs uses artificial intelligence (powered by Anthropic’s Claude API) to generate “Built for you” documents based on the information you provide. By purchasing a built document, you acknowledge and agree that:

• AI-generated documents are drafts. They require review and verification by a competent person before use on any construction project.
• Sections marked [TO CONFIRM] contain placeholders that you must complete with accurate site-specific information before the document is signed or used.
• ClarusDocs does not warrant the accuracy, completeness, legal compliance, or fitness for purpose of any AI-generated document.
• You are solely responsible for reviewing, approving, and using any document you purchase. Use of a document without adequate review is at your own risk.
• AI-generated RAMS, method statements, permits, and inspection forms must be reviewed by a competent person as defined under CDM 2015 before use on site.
• ClarusDocs is not a legal or safety consultancy. Our documents do not constitute legal advice.
• The quality of generated documents depends in part on the accuracy and completeness of the information you provide at checkout.

5. Refunds and Returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel a digital content purchase within 14 days. However, by completing your purchase and accessing or downloading the product, you expressly consent to us beginning delivery of the digital content immediately and acknowledge that you lose your right to cancel once the download has begun or the document has been generated.

We will provide a full refund in the following circumstances:

• Technical failure — the document was not delivered due to a technical error on our part and we are unable to re-deliver it within 24 hours.
• Significant defect — the document contains a fundamental error that makes it entirely unsuitable for its stated purpose and which we are unable to correct.

We do not offer refunds in the following circumstances:

• You have downloaded the template and then changed your mind.
• The “built for you” document has been generated and delivered.
• You provided inaccurate or incomplete information at checkout that affected the output.
• The document contains [TO CONFIRM] placeholders — this is by design and disclosed before purchase.
• You decide you no longer need the document after purchase.

To request a refund, contact us at hello@clarusdocs.co.uk within 7 days of purchase with your order reference and a description of the issue. We will respond within 3 business days.

6. Intellectual Property

Template documents remain the intellectual property of Redwell (UK) Ltd. You are granted a non-exclusive, non-transferable licence to use purchased templates for your own construction projects. You may not resell, redistribute, or publish our templates.

AI-generated “built for you” documents are generated specifically for you based on the information you provide. You own the output and may use it freely for your business purposes. ClarusDocs retains no rights in the specific content of documents generated for you.

ClarusDocs retains all rights in its Website, software, generation systems, source templates, and associated intellectual property.

7. Accounts

You may optionally create a ClarusDocs account to store your generated documents, company profile, and order history. Account creation is free.

• You are responsible for keeping your login credentials confidential.
• You must provide accurate information when creating an account.
• You may delete your account at any time by emailing hello@clarusdocs.co.uk.
• We may suspend or delete accounts that breach these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, ClarusDocs’s total liability for any claim arising from a purchase shall not exceed the price paid for the relevant product.

ClarusDocs shall not be liable for:

• Any loss arising from your use of a document without adequate review by a competent person.
• Any loss arising from inaccurate or incomplete information provided at checkout.
• Any indirect, consequential, or special loss.
• Any personal injury or property damage arising from use of a document on a construction site.
• Any regulatory penalty, enforcement action, or legal liability arising from use of our documents.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

9. Consumer Rights

If you are a consumer (purchasing as an individual not in the course of business), you have additional rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you may be entitled to a repair, replacement, or refund. These rights are in addition to any rights set out in Section 5.

If you are purchasing in the course of business, the Consumer Rights Act 2015 does not apply and your rights are as set out in Section 5.

10. Data Protection

We collect and process personal data in connection with your purchase and use of the Website. See our Privacy Policy at clarusdocs.co.uk/privacy for full details. Processing is necessary for performance of the contract (Article 6(1)(b) UK GDPR).

11. Changes to These Terms

We may update these Terms from time to time. The Terms applicable to your purchase are those in force at the time of purchase. We will post the current version on our Website.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising from a purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may also bring claims in the courts of their country of residence.

Redwell (UK) Ltd t/a ClarusDocs
Company No. 06342877 | VAT No. GB 913277234
7 Kings Head Centre, High Street, Maldon, Essex, CM9 5PN
hello@clarusdocs.co.uk  |  clarusdocs.co.uk
Registered in England and Wales